Returns & Exchanges

Please check your order upon arrival and notify us of any issues promptly.

Our Returns & Exchanges Policy lasts for 14 days from receipt of goods; refunds or exchanges cannot be processed after this period.

Returns or Exchanges

  • All returns and exchanges must be requested via email.
  • Returns or exchanges without prior return authorization will not be accepted.
  • Products must be returned within 7 days of receiving the return authorization.
  • To qualify for a return, the product must be unused and in the same condition as when you received it, including its original packaging.
  • As indicated on the product page for select items, if you choose to return the product due to a change of mind or incorrect choices, only store credit will be provided.
  • Customers are responsible for return and exchange shipping charges.

Return or Exchange of Free Shipping Orders

  • Returns: If the remaining total of the order, after deducting the returned product(s), falls below our free shipping threshold of $160, the original shipping cost of the order will be deducted from the refund.
  • Customers are responsible for return and exchange shipping charges.

Sale and Bundle Products

  • For sale or bundled items, no refunds for incorrect choices or change of mind.

Faulty Products

  • Faulty item returns must be initiated within 7 days from the date of receiving the return authorization.
  • We will provide a replacement for the faulty item if one is currently in stock and available.
  • If the product is unavailable, we’ll offer credit or a refund matching the item’s purchase value.
  • Returns of faulty items will only be accepted if the goods were deemed faulty at the time of delivery.

Warranty

  • All warranty claims must be submitted via email.
  • Please include as much information as you can and upload supporting photographs to assist in processing your claim.
  • All products come with a 12-month Return to Base (RTB) warranty unless otherwise stated. Any warranty claim will be directed to the manufacturer. The warranty is only for reasonable domestic use only; it does not cover the use of the products in a commercial vehicle.
  • The warranty for replacement falls within the original warranty, with coverage starting from the original purchase date.
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